Terms of service
General Terms
“Client,” “You,” and “Your” refer to website users. “Company,” “We,” “Us,” and “BeMadeTM” refer to the website owner.
1.1. These terms and conditions
This page (together with the documents expressly referred to on it) provides information about us and the legal terms and conditions(“Terms”) on which we sell any of the products listed on our website to you.
Please read these Terms carefully and make sure you understand them before ordering any products from our site. By placing an order, you will be deemed to have agreed to these Terms.
We may amend these Terms from time to time. Each time you order products, please check these Terms to ensure you understand the terms that apply at that time. These Terms were most recently updated on 16 December 2025.
1.2. Who we are
We operate the website bemade.co.uk. We are BeMade Ltd(“we”, “us”, “our”), a company registered in England and Wales with company number 15595712 and registered office at 7 Bell Yard, London, England, WC2A 2JR.
1.3. Contact information
If you need to contact us regarding our products or your order, please refer to the 'Contact Us' page on our website.
Our Products and Orders
2.1. Where to find information about us and our products
Our products include bespoke dining tables made to your specification (“Bespoke Products”) and standard items, including but not limited to, chairs and accessories (“Standard Products”).
You can find everything you need to know about us and our products on our website before you order.
2.2. We only accept orders when we've checked them
After you have placed your order, we will contact you via email to confirm that it has been received. This communication will automatically constitute our acceptance of your order at which point a contract shall come into existence between you and us.
We shall not be held liable for any delay or failure in the performance of your order for so long as and to the extent that such delay or failure results from events, circumstances or causes beyond our reasonable control. We will endeavour to notify you promptly should such situation arise.
2.3. Sometimes we reject orders
Sometimes we may need to reject orders - for example, if a product is unexpectedly out of stock, if your location falls outside our delivery area, or if the product has been incorrectly priced. If this happens, we will notify you as soon as possible and either advise you of suitable alternatives or refund any sums you have already paid.
2.4. Products can vary slightly from their pictures
A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. We have made every effort to ensure that all images of our products on our website reflect the actual colour of our products, however, there may be variation in your actual product from those shown on our website, or other devices or platforms.
Please be aware that natural products such as marble or marble-effect have some degree of variance. No two natural products are the same and therefore you agree that the natural product you purchase will be similar, but not identical, to the images seen on our website and other platforms and may vary in colour, grain or finish.
The images of our bespoke dining table tops on our website are for illustrative purposes only. When you select a table top size smaller than the full slab 3200 x 1600 mm, the veining pattern may differ slightly from the images shown on our website due to the cutting process and the specific section of the slab used.
2.5. You're responsible for making sure your measurements are accurate
Our Bespoke products are manufactured according to the measurements you provide, and you are responsible for ensuring that all dimensions are accurate. We allow a tolerance of ±20mm (2cm) from the measurements supplied. We will not be liable for any loss, cost, or claim arising from your failure to provide accurate measurements for the purposes of your order.
Delivery
3.1. The business delivering your product may vary
Delivery of our Bespoke Products will be carried out by our own team, including full assembly, unless otherwise agreed. Delivery of our Standard Products may be completed either by us or by a third-party courier. We shall confirm who will be responsible for your delivery via email prior to dispatch.
3.2. We shall provide you with an estimate for delivery or collection of your product
The lead time for delivery of our products depends upon the type of product, whether it is currently stocked in our warehouse or if we need to source the product from outside the UK. We will provide you with an estimated lead time within your order confirmation.
Any dates we quote for delivery are approximate only, and time for delivery is not of the essence. We shall not be liable for any delay of the products that is caused by an event outside of our reasonable control or your failure to provide us with adequate delivery instructions that are relevant to the supply of the products.
3.3. Where will we deliver your product
Bespoke Products
Unless agreed otherwise, delivery of your Bespoke Products will include delivery to a ground floor room and full assembly. You must be present to receive the Bespoke Products upon delivery, and to direct our delivery team to the desired location within the property. Subject always to applicable health and safety requirements and at our team's reasonable discretion, our team may enter your property to carry the products to the designated room, undertake assembly and remove packaging.
Standard Products
Except for the terms regarding delivery contained within clause 3.10, we will deliver your Standard Products to your door.
Once delivery has been completed, it will be your responsibility to arrange and carry out additional delivery of the products to any other area of the property.
3.4. Your delivery responsibilities
The size of some of our products are large and you are responsible for ensuring that the products you have ordered will fit into your property and the rooms for which you have ordered the products for. From the point in which we confirm your order through to the date of delivery, you must ensure that you and your premises are in a suitable condition to accept safe receipt of the products.
3.5. Your responsibilities regarding the delivery location of the products
Prior to placing your order with us, you must be certain that the delivery location complies with the following:
- We are able to deliver the products to selected UK postcode locations. For certain postcode locations, it may not be possible to deliver your products, or delivery shall be subject to additional charges. Upon placing your order, we will contact you to confirm whether your order is subject to these restrictions.
- The delivery vehicle will require sufficient space to carry out delivery of your product, and it is your responsibility to ensure the area designated for delivery is clear and that delivery of your products shall take place on good sound hardstanding, where there will be sufficient space to unload the products safely.
- Deliveries will not be possible where there is uneven ground, it is unsuitable to unload or safely utilise the tail lift or there is likely to be damage caused to the vehicle in the course of delivering the products.
If there are specific arrangements required to successfully deliver your product i.e. your property is situated in an area that is unable to be reached by our delivery vehicles, it is your responsibility to inform us at the point in which you place your order so that we are able to make alternative arrangements. Such arrangements may be subject to additional cost and may mean that kerbside delivery is not possible in these circumstances.
3.6. When are you responsible for and when will you own the products
The products shall remain our property until such time as you have paid for them in full (unless otherwise agreed by the relevant sales director) or we have provided the products to you (whichever occurs later), whereupon you shall own the product. Upon delivery of your products (as the case may be), the products shall be at your own risk, and you will have responsibility for any damage or fault arising out of incorrect use or failure to follow the manufacturer’s guidelines for storage and use.
3.7. We’re not responsible for delays outside our control
In certain circumstances, your product may be delayed by an event outside of our control. Examples could include transport delays or a failure of one of our third party suppliers to ship your product on time. In such circumstances, we shall contact you as soon as possible to let you know and we will keep you updated with progress. We do not accept responsibility for any costs or losses that may result from any delay.
3.8. You may need to rearrange delivery if you are not at the property
If we are unable to deliver the products due to your act or failure to act i.e., you are not present at the property on the delivery date or you have failed to comply with your responsibilities under clause 3.4 or 3.5, we will contact you to rearrange delivery and reserve the right to charge you an additional delivery fee.
3.9. You must be of a minimum age to accept delivery
All deliveries and collections of our products must be undertaken by a person aged 18 years or over. A signature will be required on the delivery or collection note.
3.10. Failure to rearrange a delivery
Where we have been unable to deliver your products and you have failed to rearrange delivery of the products, we reserve the right to charge you for storage until such time as we obtain your instructions. If we are unable to contact you, rearrange delivery or you have failed to collect your order within a reasonable time, we reserve the right upon 30 days’ written notice to take such steps to deal with the stock as we deem necessary, which may include disposal.
Payment
4.1. We accept a variety of payment methods
You may pay for products you have ordered by debit or credit card, by ApplePay, GooglePay, PayPal or Klarna.
For all purchases made, we accept the following cards: Visa and Mastercard credit cards and Maestro, Delta and Visa Electron debit cards.
We also accept payment via American Express subject to an additional charge of 2.5% of the total cost of your order.
PayPal
Where you choose to use PayPal for payment of your products or services, all such payments shall be subject to authorisation by PayPal.
Klarna
Where you choose to use Klarna for payment of your products or services, all such payments shall be subject to the authorisation of Klarna.
Klarna shall only be available to use on selected items.
Your credit agreement with Klarna shall commence upon your order being delivered or collected.
Please note that we act as a credit broker and not a lender regarding any credit products we offer on behalf of Klarna and its business entities. All payments and dealings are direct with Klarna with no recourse to BeMade.
4.2. We pass on some increases in VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
4.3. You are responsible for following instructions relating to your product
Some of the products we sell may include strict manufacturer instructions and steps to be taken by you in order to prevent any damage being caused to the product during storage, installation and following installation. We do not accept any liability for loss arising from your failure to follow the manufacturer’s instructions.
4.4. We may charge you if you don't give us information we need, or do preparatory work as agreed with us.
We may charge you additional sums if you don't give us information we've asked for about how we can access your property for delivery or installation or if you don't do any preparatory work for installation, as agreed with us. For example, we might need to re-deliver on another vehicle or with extra manpower or reschedule our services as there is nobody present at your property to accept delivery of your order.
Your Cancellation Rights
5.1. Your legal right to cancel
For our Standard Products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out in this clause 5.
5.2. How to let us know you have cancelled your purchase
To let us know you want to cancel your purchases, please contact us via the details contained in clause 1.2.
5.3. Bespoke products
Bespoke Products are made to your specifications and are therefore exempt from the 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you wish to cancel your order, you must notify us in writing within 24 hours of placing it. After this time, production will begin and your order cannot be cancelled or changed.
5.4. The deadline for cancellation
If you cancel a purchase, you must let us know no later than 14 days after the day we deliver your product. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
5.5. You can end an on-going contract
We tell you when and how you can end an on-going contract with us during the order process and we confirm this information to you in writing after we've accepted your order.
5.6. You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must contact us. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us.
Summary of your key legal rights
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
- Up to 30 days: if your goods are faulty, then you can get a refund.
- Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
- Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
Returns and Refunds
6.1. Your legal right to change your mind
Bespoke Products
Bespoke Products fall within the Bespoke classification within The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and we cannot accept any returns for Bespoke Products.
Standard Products
The deadline for changing your mind
If you change your mind about a product, you must let us know no later than 14 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
How to let us know
To let us know you want to change your mind, contact us via email: hello@bemade.co.uk or fill in the online form at the ‘Contact Us’ page on our site.
Method for returning the product
We will determine the most suitable return method. If there are regular deliveries in your area, we may collect the product from you free of charge. Otherwise, we may offer a courier service who can collect your product and return it to us. We reserve the right to deduct the charges for this service from your refund sum.
6.2. We only refund standard delivery costs
For example, we don't refund any extra you have paid for express delivery or delivery at a particular time.
6.3. We reduce your refund if you have used or damaged a product
If you handle the product in a way which would not be acceptable, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due.
6.4. When and how we refund you
If you tell us you've changed your mind about a product that hasn't been dispatched or one that we're collecting from you, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 30 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.
Our Cancellation Rights and How We Can Change These Terms
7.1. We can change products and these terms.
We can always change a product:
- to reflect changes in relevant laws and regulatory requirements; or
- to make minor technical adjustments and improvements. These are changes that don't affect your use of the product.
7.2. We can suspend the supply of a product. We do this to:
- deal with technical problems or make minor technical changes;
- update the product to reflect changes in relevant laws and regulatory requirements; or
- make changes to the product (see clause 7.1)
7.3. We let you know, may adjust the price and may allow you to terminate.
We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the product we may adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for a substantial period of time, you can contact us to end the contract and we'll refund any sums you've paid in advance for products you won't receive.
7.4. We can withdraw products
We can stop providing a product. We let you know as soon as possible in advance and we refund any sums you've paid in advance for products which won't be provided.
7.5. We can end our contract with you.
We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:
- you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;
- you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product; or
- you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us. as cancelled and refund the purchase price.
7.6. We don't compensate you for all losses caused by us or our products
We're not responsible for losses you suffer caused by us breaking this contract if the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in this section we’re not responsible for delays outside our control.
- Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
Other Important Terms
8.1. We use your personal data as set out in our Privacy Notice.
How we use any personal data you give us is set out in our Privacy Notice: [LINK TO PRIVACY NOTICE]
8.2. You have several options for resolving disputes with us.
Our complaints policy.
If you have a complaint regarding your products, please contact us at the contact details in clause 1.2.
We will do our best to resolve any problems you have with us or our products or services however, please note that we will only address complaints made via the above contact details.
8.3. Resolving disputes without going to court.
Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to the Centre for Effective Dispute Resolution through their website at cedr.com.
The Centre for Effective Dispute Resolution does not charge you for making a complaint and if you are not satisfied with the outcome, you can still go to court.
8.4. You can go to court.
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
8.5. We can transfer our contract with you, so that a different organisation is responsible for supplying your product.
We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
8.6. Nobody else has any rights under this contract.
This contract is between you and us. Nobody else can enforce it.
8.7. If a court invalidates some of this contract, the rest of it will still apply.
If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
8.8. Even if we delay in enforcing this contract, we can still enforce it later.
We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.